How much do you charge for postage?

All our deliveries are via Parcelforce next day delivery and carry a standard charge of £4.95 for postage and packing.

Do you deliver outside the UK?

Our standard delivery charge of £4.95 is for UK mainland only. Please contact Lineorder by email info@rockfishsales.com if you want to order from overseas, we will find you the cheapest delivery cost available.

How long does delivery take?

All deliveries in the UK are on a Parcelforce next day service. Orders placed before 2pm will be delivered the next day. Please note that orders made after 2pm on Fridays will be not be processed until the following Monday. Our warehouses are closed on Public and Bank holidays and will not process your order until the next working day. Overseas delivery will vary. Please email Lineorder for an estimate.

Are my credit card details secure?

Yes. rockfishsales.com uses SagePay, a world-class, secure online service to process your payments. Our online store is linked to SagePay secure payment servers, to process card transactions from the website. Payment details are captured within the SagePay secure servers ensuring that the information is held with the very high levels of security you would expect from a major accredited payment service provider.

What types of credit cards do you accept?

We accept Switch, Visa, Delta, Mastercard and Maestro. Cheques maybe used for mail order purchases only.

What happens if the clothes / items I've ordered don't fit?

Please note that we provide an accurate size chart under each product on the website. Please use this as a guide before making a purchase. For our exchange policy please see below.

What happens if I forget my password to log in?

Go to the login/sign-up section of the website and enter your username and the email address you registered to the site with and your password will be sent to you.

What is your exchange/refund policy?

If you are in any way unhappy with your Lineorder purchases you may send them back for an exchange or full refund. Please note that we do not include free returns. Postage to cover the cost of returning goods for exchange is down to you. We will happily refund your postage if the goods are found to be faulty. Please return your purchase to us (unworn and in the original condition you received them from us with all packaging, labels and hang tags intact) within 14 days of receipt.

Rockfishsales.com
c/o RTG
Beechwood Way
Plymouth
PL7 5HH

We strongly recommend that you ask for a proof of posting certificate from the Post Office to prevent your kit getting mislaid in the post, as we cannot be held responsible for goods lost in transit to us. Your statutory rights are not affected by these statements.

Please tell us why you are returning your products, this ensures that we can improve our service and kit in the future. If you require an alternative item please make sure to specify which colour and size you would like. Refunds can only be credited back to the original card that the goods were bought with.

Please note we charge £4.95 for delivering exchange items.

Contact us

Can't find the answer you're looking for? Drop us a quick mail. CLICK HERE or phone us on 01752 602167.